RETURN AND REFUND POLICY
www.caawiye.com
Effective date: 15th May 2024
Welcome to Caawiye! This Shipping, Return, and Refund Policy explains the terms and conditions that govern the shipping, return, and refund of products purchased on our website, caawiye.com and seller.caawiye.com ("Platform"). By making a purchase on our Platform, you agree to comply with and be bound by this policy. If you do not agree with this policy, please do not make purchases on our Platform.
1. Return Policy
1.1. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
1.2. Return Window
You have 14 days from the date of delivery to request a return. After 14 days, we cannot accept returns.
1.3. Return Process
To initiate a return, please contact us at 061 4 59 99 93 with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
1.4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent, defective item). In such cases, we will cover the return shipping costs.
2. Refund Policy
2.1. Conditions for Refunds
Refunds will be issued to the original payment method used for the purchase once the returned item is received and inspected. We will notify you of the approval or rejection of your refund.
2.2. Refund Processing Time
If your return is approved, we will process your refund within 7 business days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
2.3. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
2.4. Partial Refunds
Partial refunds may be granted at our discretion for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. If you need to exchange an item for the same product, contact us at 061 4 59 99 93.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at 061 4 59 99 93 with details of the product and the defect. We will work with you to resolve the issue promptly.
5. Contact Information
If you have any questions about our Shipping, Return, and Refund Policy, please contact us at:
Caawiye
Shibis, Wadada Nasiib Buundo, Masjid Rowda
Email: support@caawiye.com
Phone: +252 61 4 599993
